Refund Policy

1. Purchases Through Paddle

This policy applies to PaperDock subscriptions purchased through Paddle, our authorized reseller and Merchant of Record. Paddle handles payments and refunds for these purchases under its Buyer Terms and Refund Policy.

2. Refund Eligibility

Refund eligibility, amounts, and request deadlines depend on Paddle's policies and applicable consumer protection laws.

You may have statutory rights to withdraw from a purchase or receive a refund. These rights can vary by location and the circumstances of your purchase. Any mandatory refund entitlement takes priority over discretionary review.

Where no mandatory refund entitlement applies, Paddle may review requests individually and approve a full refund, approve a partial refund, or decline the request. Submitting a request does not itself guarantee approval.

PaperDock does not offer a separate unconditional 14-day money-back guarantee. This does not reduce any rights available under applicable law or Paddle's policies.

3. Requesting a Refund

To request a refund, visit Paddle Support or use the support link in your payment receipt. Provide the email address used for your purchase, your transaction reference if available, and the reason for your request.

Submit your request promptly within the relevant deadline. Statutory claims and claims relating to defective services may have different deadlines from discretionary refund requests.

4. Subscription Cancellation

You can cancel your subscription through the Paddle Customer Portal linked in your subscription confirmation email, or by contacting Paddle Support.

Ordinary cancellation stops future renewals and takes effect at the end of the current billing period. Cancellation does not automatically refund previous payments or unused subscription time. Any refund entitlement is assessed separately.

5. Technical Problems

For problems accessing or using PaperDock, please contact PaperDock. If a material problem remains unresolved, you may also contact Paddle about available remedies. This troubleshooting process does not suspend or limit your legal rights or refund deadlines.

6. Processing and Your Rights

Approved refunds are processed by Paddle, normally to the original payment method where possible, within the time required by its policies and applicable law.

This policy does not exclude or restrict mandatory consumer rights. The terms and policies applicable to your transaction, together with applicable law, govern your entitlement to a refund.